How do I order a cake?
Please fill out an enquiry form or email email@example.com.
How much notice do I need to place an order?
You can never order too early. Some weeks we are full months in advance. We have a minimum order time for cakes but can sometimes accomodate extras.
IF YOUR ORDER IS FOR LESS THAT 5 DAYS AWAY- CALL THE SHOP ON 0434 872 867. We may be able to squeeze something in. DO NOT EMAIL US IF YOUR ORDER IS LESS THAN 5 DAYS AWAY. IT CAN TAKE 3 DAYS TO GET BACK TO EMAILS SO YOU WILL BE LEFT WITHOUT A CAKE.
We require a minimum of 1 week notice on all cake orders. Custom cake orders (including Wedding orders) require more time, and varies depending on the order. We strongly advise that you place your order with as much time as possible to avoid disappointment.
Can I cancel my order?
Any cancellations made 5 days out from assigned pick up date, deposit is automatically forfeited. Wedding Cake cancellations require a minimum of 2 weeks.
Can I place an order in person and do you offer tastings?
Yes! Come and visit us at 255 Mary Street Richmond 3121
We are often busy in store so we would prefer if you arrange a tasting and consultation with us by emailing firstname.lastname@example.org
Tastings are $25 and we can sit down together and have a chat for 20 minutes and sketch up your cake ideas.
Do you make custom designs?
Yes we do. We LOVE to do custom designs. Keep in mind we work mainly with butter cream so fondant images and designs will be by custom order only.
Do I need to make a deposit?
Yes, we cannot confirm your order until a 50% deposit has been made. The remaining amount is required on pick up.
Do you cater for allergies?
That is what we do best here at Tidbit. Our bakery is 100% egg, dairy and animal product free and we offer many gluten free products. Please note we do use gluten and nuts on the premises but do our best to prevent contamination.
Do you deliver?
Unfortunately, we do not deliver at this stage. In your confirmation email you will be given a time for pick up in store.
Do you wholesale your cakes?
Currently we are not taking on wholesale customers.
Do you have ready made cakes we can come and pick up today?
Sometimes we have cakes available in store.
Feel free to call us on 0434876867 to see what we have in store.
We have cupcakes and slices available in store daily.
How do I transport my cake?
Our cakes need to be transported in safe manner. We suggest putting the cake on the floor of the passenger seat if you are alone, or getting someone to hold it for you while you drive. We do not recommend putting them in the boot of your car. Please keep this in mind when you pick up your cake. If the weather is hot please be extra cautious. We cannot be responsible for any cake once they have left the store.